DELIVERY POLICY AND TIME
The products presented on our website are shipped directly from our manufacturers located in the USA, Brazil, Europe and Asia.
The estimated average delivery time for products is 7 to 18 business days, and there may be variations in the time frame on the part of Transport Companies, Customs in each country, possible problems with strikes in the destination countries, as well as other factors beyond our control.
All purchases have a tracking code that will be sent to the customer's email within 1 business day, which can be tracked from departure from the country of origin to arrival at your home.
Delivery is always made by Carriers, however, in some cases, such as an absent recipient, regions with delivery restrictions, among other reasons, Carriers may leave a notice to collect the products at locations closest to the address provided.
Based on our experience, 85% of products are delivered within 20 days of posting, or even less.
If the order is for 2 or more products, they may be sent separately and a tracking code will be issued for each product.
We ask for attention when filling out the delivery address to ensure that it is done within the established deadline. Remembering that it cannot be changed after 24 hours of placing the order on the website, as the product has already been separated for shipping within this period, and it will also not be possible to cancel the purchase after 24 hours.
As it is an international order, tracking information on the Carrier website may occur between 3 and 5 business days after the tracking code is provided. Products damaged during transport are the responsibility of the postal services.
Filling in the delivery address must be reviewed by the buyer before confirming purchase, and if the product is returned due to an incorrect address or insufficient data, it will be the customer's sole responsibility. In case of delivery attempt by the Carriers without result, it remains at the distribution address available for collection, but if not, it is returned to the sender abroad. After confirmation of resend, the delivery period will be valid from the date of this confirmation, which will be recorded in the order record.
As it is an import service, any and all merchandise is subject to bureaucracy or customs taxes.
The HAS SHOP store is responsible for possible costs (fees, charges and taxes) added by the government. The customer who is taxed has 48 hours to contact the company, sending the completed document to the post office that corresponds to the taxation.
In case of resending, a new delivery period will apply.
If you have any questions regarding deadlines, our team will always be available through the website's customer service channels or by email: contact@hasshop.com
When making a purchase, the customer will be in accordance with the conditions and standards determined by HAS SHOP.
Sincerely, HAS SHOP team!