RETURN POLICY
Our Lifetime Product Refund policy provides the customer with complete security in relation to products purchased in our store.
ATTENTION:
We do not accept exchanges for CUSTOMIZED PRODUCTS.
Out of respect for our customers, we only make exchanges in cases of manufacturing defects or errors in customization.
Manufacturing defects are not considered: tears, natural wear and tear or stains from chlorine/salt/rain/sun/tan. We are not responsible for poor conservation or misuse of the item. We do not exchange stained or faded underwear.
Manufacturing defects are considered: holes, unstitched parts, different measurements from kits with equal sizes (measure with a ruler/tape).
HAS SHOP reserves the right to refuse requests for exchanges and returns of personalized products, as they are items that were produced exclusively and according to the customer's request, preventing the re-sale of the product. We recommend that all our customers check the designs ordered through the preview available on the product page at the time of purchase.
1) CONDITIONS FOR EXCHANGE OR RETURN
The HAS SHOP team is constantly investing in policies so that our customers are always satisfied. You can request the exchange or return of a product within 7 calendar days of receiving it. The following conditions must be observed:
1. The product must be returned in its original packaging;
2. The product must be returned without signs of use or consumption, that is, in the form in which it was received;
3. The product must be returned with labels (or protectors) attached, manuals and all accessories that accompany it;
4. Be within 7 calendar days of receipt.
1. IMPORTANT: We will not accept returns if the above conditions are not respected.
2. IMPORTANT: When purchasing any product on our website you are immediately agreeing to our entire return policy.
Attention: Pay attention to the recipient's posting details. In case of transport by the Post Office, orders with validation "invalid address", "recipient unknown", "moved", "owner not found" or similar situation in which a reshipment is necessary, the shipping cost will be the responsibility of the client.
2) WHAT TO DO TO REQUEST AN EXCHANGE OR RETURN
Send an email to contact@hasshop.com and let us know if you want an exchange or return and present it.
1. Product's name;
2. Request number;
3. Email registered upon purchase;
4. Reason for exchange or return;
5. IMAGE AND VIDEO PROVING THE DEFECT, IF ANY.
Once all questions regarding the return of the product have been confirmed, we will inform you of the address for returning the product and will refund the amount paid, or send another product, after sending proof of shipping to headquarters.
Sincerely, HAS SHOP team!